Custom Order Policy
- Exact sample: 12 working days upon receipt of order.
See Color Match Charges.
- New Orders: 10 working days after proof approval.
See Art and Proof Information.
- Exact reorders: 7 working days.
Rush Charges per order:
- 6 day rush: $125 plus 3¢ per piece 2500 or over.
- 5 day rush: $150 plus 3¢ per piece 2500 or over.
- 4 day rush: $200 plus 3¢ per piece 2500 or over.
- 3 day rush: $250 plus 3¢ per piece 2500 or over.
- 2 day rush: $350 plus 3¢ per piece 2500 or over.
Partial orders produced “rush” will be priced according to the size of the rushed portion.
Overruns / Underruns
Due to the difficulty of manufacturing to exact quantity requirements without sacrificing quality, a shipment of 5% over or under the quantity ordered will constitute a complete order.
Changes / Cancellations
There will be no charge if order change or cancellation is received before work on art has begun. If received after artwork is completed, but before production has begun, a minimum of $75 will be billed. An order cannot be canceled if it has been produced.
Patents and Copyrights
When orders are manufactured to customer specifications, purchaser agrees to assume any liability from actions, demands or lawsuits brought against purchaser or Thermal ID Technology for patent or copyright infringement.
Color Match Charges
If matching a PANTONE® color, $85 per color. If matching a swatch or sample, $95 per color. Perfect color matches are not guaranteed.
Art and Proof Information
All art is subject to review. If extensive designing or alterations to prepare for production are deemed necessary, you will be quoted an art charge before work begins.
If no exact sample is provided, your order will be proofed. Production time will not begin until the proof is approved. Please refer to dimensions shown on proof for accurate product size, as proof image may be distorted or reduced. Up to 2 proofs will be furnished per order at no charge. A $125 art charge will be added to your order for each additional proof request. Production time will not begin until the proof is approved.
$125 each. Production time will not begin until the proof is approved.
Proofs That Do Not Become Orders:
$75 charge for any proof that does not become an order within 30 days.
All new customers will have a status of Pre-Paid (Cashier’s Check, Credit Card or Money Order), until notified that their application has been approved for an open account.
Quantities between the standard quantities shown on each price grid will be billed at the unit rate for the lower quantity. For example, orders for 1,250 units will be priced at the unit price for 1,000 units, and so on.
Due to fluctuation in material and labor costs, all published prices are subject to change without notice.
Art / Designs / Trademarks
The artwork, designs and trademarks imprinted on the items displayed in theThermal ID Technology catalog are reproduced only as examples of the type and quality of imprinted products available and are not intended to represent that the products are either endorsed by or produced by the owners of the artwork or trademarks. Any similarity of actual names to the samples shown in the catalog is merely coincidental.